Frequently Asked Questions

The hosting fee is included in your monthly subscription. Besides a domain name registration payment that you should maintain at your own designated registrar, there is no additional cost necessary to keep your website running smoothly.

The subscription is only as long as you’d like it to be. If you want a mobile, hassle-free website maintained by the industry’s Internet marketing and SEO experts, then this is for you. The goal is to provide clients a manageable subscription with a monthly cost. The setup fee is free, with a recurring monthly cost of $480.

Yes, you can keep and use your original domain name. In fact, we always recommend our clients hold their domain names in an account they own and manage. In addition, we recommend that you renew your domain name for the maximum number of years allowed, typically 10 years.

Everything displayed on your website, including the site’s files, are 100% yours. From a technical perspective, we would export your full website including HTML files, CSS, images, and Javascript for your records and safekeeping. The hosting environment and back-end system that runs your website is not included. Therefore, you could take the website export as described above and use it in a new hosting environment and/or content management system (CMS) at the discretion of your new web agency. Keep in mind, if you choose to utilize a new CMS, some refactoring or rebuilding of the site will be necessary to work in its new home (ex: hooking up email forms to submit an email), but as mentioned before, the site files and content as displayed on your website is yours to use and reuse.

In the event you wish to cancel your subscription, you will keep your website along with all of the content that was generated for it. This includes HTML files, images, CSS, Javascript, and more. The hosting environment and back-end system that runs your website is not included.

Absolutely! We are real people who understand your needs and concerns and have the technical ability to fulfill your content update requests. We pride ourselves on being available to answer your phone calls and email requests in a timely manner. We are largely available during normal business hours from Monday through Friday. We’re also available for emergencies should the need arise, but, knock-on-wood, those are few and far between.

Yes, the installation of client-specified online chat widgets is included in this subscription. This service enhances your website's functionality by providing a direct communication channel for your visitors, improving customer service and engagement.

CRM stands for Customer Relationship Management, and it refers to a set of practices, strategies, and technologies that businesses use to manage and analyze customer interactions throughout the customer lifecycle. The primary goal of CRM is to improve relationships with customers, streamline processes, and increase profitability.